pak65 Privacy Policy

Your privacy matters to pak65. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our online gaming platform.

Last updated: January 2026

Our Commitment to Your Privacy

pak65 is committed to protecting the privacy and security of your personal data. This Privacy Policy describes the types of information we collect from users, how that information is used, who it may be shared with, and the steps we take to keep it secure. By creating an account on pak65 or using any of our services, you agree to the collection and use of your information as described in this policy.

pak65 operates an online entertainment platform offering sports betting, casino games, slots and bingo to users in Pakistan. In order to provide these services, we need to collect certain personal information from you during registration, account management, deposits, withdrawals and gameplay. We handle all personal data in accordance with industry best practices and applicable data protection principles.

This Privacy Policy applies to all users of pak65, including visitors to the website, registered account holders and anyone who interacts with our customer support or promotional communications. We may update this policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by posting the updated policy on this page with a new effective date.

pak65 uses industry-standard encryption and security measures to protect your personal information. We never sell your data to third parties for marketing purposes.

Information We Collect

pak65 collects several types of information to provide, maintain and improve our services. The information we collect depends on how you interact with the platform.

Information You Provide Directly

When you register an account on pak65, we collect personal information that you provide during the registration process and throughout your use of the platform:

  • Account Information: Your full name, date of birth, email address, mobile phone number and chosen username and password.
  • Identity Verification: Government-issued ID, proof of address, photographs or other documents we may request to verify your identity and comply with regulatory requirements.
  • Payment Information: Details of your JazzCash, Easypaisa, Raast or bank account used for deposits and withdrawals. Payment credentials are processed through secure third-party payment gateways and pak65 does not store full payment card numbers or mobile wallet PINs.
  • Communication Data: Any messages you send to our customer support team, feedback you provide, or participation in surveys or promotions.

Information We Collect Automatically

When you use pak65, we automatically collect certain technical and usage information:

  • Device Information: Device type, operating system, browser type, IP address, unique device identifiers and mobile network information.
  • Usage Data: Pages visited, games played, bets placed, deposit and withdrawal history, login times, session duration and interaction with features on the platform.
  • Location Data: Approximate geographic location based on your IP address to ensure compliance with local regulations.
  • Cookies and Tracking Technologies: We use cookies, web beacons and similar technologies to track user activity, remember preferences and analyse site performance. See the Cookies section below for more details.

Information from Third Parties

pak65 may receive information about you from third-party sources such as payment providers, identity verification services, fraud prevention agencies and marketing partners. This information is used to verify your identity, process transactions and protect against fraudulent activity.

How We Use Your Data

pak65 uses the personal information we collect for the following purposes:

Account Management and Service Delivery

  • Create and manage your pak65 account and verify your identity.
  • Process deposits, withdrawals and other financial transactions in PKR.
  • Provide access to sports betting, casino games, slots and bingo services.
  • Track your gameplay, betting history and VIP tier progress.
  • Communicate with you about your account, transactions and service updates.

Security and Fraud Prevention

  • Verify your identity and detect fraudulent or suspicious activity.
  • Prevent multiple accounts, bonus abuse and other violations of our Terms and Conditions.
  • Comply with anti-money laundering (AML) and know-your-customer (KYC) requirements.
  • Monitor for underage gambling and enforce age restrictions.

Marketing and Promotions

  • Send you promotional offers, bonuses and updates about new games and features (you can opt out at any time).
  • Personalise your experience on pak65 based on your gaming preferences and history.
  • Conduct surveys and gather feedback to improve our services.

Legal and Regulatory Compliance

  • Comply with applicable laws, regulations and legal requests from authorities.
  • Enforce our Terms and Conditions and resolve disputes.
  • Maintain records for audit, reporting and regulatory purposes.

Platform Improvement

  • Analyse user behaviour and platform performance to improve functionality and user experience.
  • Troubleshoot technical issues and optimise the mobile and desktop interface.
  • Develop new features, games and services based on user preferences.

Data Sharing and Disclosure

pak65 does not sell your personal information to third parties. However, we may share your data with trusted partners and service providers in the following circumstances:

Service Providers and Business Partners

  • Payment Processors: JazzCash, Easypaisa, Raast, banks and other payment providers process your deposits and withdrawals. These providers handle payment data securely and in accordance with their own privacy policies.
  • Identity Verification Services: Third-party verification providers help us confirm your identity and prevent fraud.
  • Game Providers: Casino, slots and live casino games are supplied by third-party game developers who may collect limited technical data to operate their games.
  • Customer Support Tools: We use third-party platforms to manage customer support interactions and live chat services.
  • Marketing and Analytics Partners: We work with analytics providers to understand user behaviour and marketing platforms to deliver targeted promotions (only if you have opted in).

Legal Requirements and Protection

pak65 may disclose your information if required to do so by law, court order or regulatory request. We may also share information to protect the rights, property or safety of pak65, our users or the public, including to prevent fraud, enforce our Terms and Conditions or respond to legal claims.

Business Transfers

In the event of a merger, acquisition, sale or transfer of all or part of pak65's business, your personal information may be transferred to the acquiring entity. We will notify you of any such change and the privacy practices that will apply to your data.

Data Security

pak65 takes the security of your personal information seriously and employs a range of technical and organisational measures to protect it from unauthorised access, loss, misuse or alteration.

Encryption and Secure Transmission

All data transmitted between your device and pak65 servers is encrypted using industry-standard SSL/TLS protocols. This ensures that sensitive information such as login credentials and payment details cannot be intercepted during transmission.

Access Controls

Access to personal data within pak65 is restricted to authorised personnel who need it to perform their job functions. Employees and contractors are bound by confidentiality agreements and are trained on data protection principles.

Secure Storage

Personal data is stored on secure servers with firewalls, intrusion detection systems and regular security audits. Payment information is processed through PCI-DSS compliant payment gateways and is not stored by pak65 in a format that could be exploited.

Monitoring and Incident Response

pak65 monitors systems for suspicious activity and has incident response procedures in place to address any data breaches or security threats. In the unlikely event of a breach that affects your personal data, we will notify you and take appropriate remedial action.

While we take all reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your account password confidential and for notifying us immediately if you suspect unauthorised access to your account.

Cookies and Tracking Technologies

pak65 uses cookies, web beacons and similar tracking technologies to enhance your experience on the platform, remember your preferences and analyse how you interact with our services.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to remember your actions and preferences (such as login status, language and display settings) over a period of time, so you do not have to re-enter them each time you visit.

Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the platform to function. They enable core features such as account login, security and session management. You cannot opt out of essential cookies.
  • Performance Cookies: These cookies collect information about how you use pak65, such as which pages you visit most often and whether you encounter errors. This data is aggregated and anonymous, and is used to improve platform performance.
  • Functional Cookies: These cookies remember your preferences and choices (such as language, betting slip settings or game filters) to provide a more personalised experience.
  • Marketing Cookies: These cookies track your activity across websites to deliver targeted advertisements and promotional content. You can opt out of marketing cookies through your browser settings or our cookie consent banner.

Managing Cookies

Most web browsers allow you to control cookies through the browser settings. You can block or delete cookies, but doing so may affect the functionality of pak65 and prevent you from using certain features. For more information on managing cookies, consult your browser's help documentation.

Your Privacy Rights

You have certain rights regarding the personal information pak65 holds about you. These rights are designed to give you control over your data and ensure transparency in how it is used.

Right to Access

You have the right to request a copy of the personal information we hold about you. You can access much of this information directly through your account dashboard, including your profile details, transaction history and betting records. For additional information, contact our customer support team.

Right to Rectification

If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update your account information at any time through the Account Settings page. For changes to verified identity documents, contact customer support.

Right to Erasure

You have the right to request that we delete your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or if you withdraw your consent. However, we may be required to retain certain information for legal, regulatory or audit purposes even after account closure.

Right to Restrict Processing

You can request that we limit how we use your personal data in certain situations, such as when you contest the accuracy of the data or object to our processing activities. During the period of restriction, we will store your data but not actively process it unless required by law.

Right to Data Portability

You have the right to request a copy of your personal data in a structured, commonly used and machine-readable format. You can also request that we transfer this data to another service provider where technically feasible.

Right to Object

You can object to our processing of your personal data for marketing purposes at any time by unsubscribing from promotional emails or adjusting your communication preferences in your account settings. You can also object to processing based on legitimate interests by contacting customer support.

How to Exercise Your Rights

To exercise any of these rights, contact pak65 customer support via live chat or email. We will respond to your request within a reasonable timeframe and may ask you to verify your identity before processing your request.

Data Retention

pak65 retains your personal information for as long as necessary to provide our services, comply with legal obligations and resolve disputes.

Active Accounts

While your account is active, we retain all personal information, transaction records and gameplay history to operate your account and provide ongoing services. You can access and manage this information through your account dashboard.

Closed Accounts

If you close your account, we will retain certain information for a period of time to comply with regulatory requirements, resolve disputes, enforce our Terms and Conditions and prevent fraud. Typically, transaction records and identity verification documents are retained for at least five years after account closure, or longer if required by law.

Marketing Data

If you opt out of marketing communications, we will retain a record of your opt-out preference to ensure we do not contact you again. We will delete marketing-related data that is no longer needed within a reasonable timeframe.

Anonymised Data

pak65 may retain anonymised and aggregated data indefinitely for analytical and reporting purposes. This data cannot be used to identify you personally and is not subject to data retention limits.

Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how pak65 handles your personal information, please contact our customer support team.

How to Reach Us

  • Live Chat: Available 24/7 on the pak65 platform for immediate assistance.
  • Email: [email protected] (please note this is displayed for information only and is not a clickable link).

We aim to respond to all privacy-related enquiries within 48 hours. For complex requests such as data access or deletion, we may take up to 30 days to process your request and will keep you informed throughout.

pak65 is committed to protecting your privacy and handling your data responsibly. This Privacy Policy is reviewed regularly and may be updated to reflect changes in our practices or legal requirements.

Our Privacy Principles

pak65 is built on a foundation of trust and transparency. Here are the core principles that guide how we handle your personal information.

Security First

All your data is encrypted and stored securely. We use industry-standard protocols to protect against unauthorised access.

No Data Selling

We never sell your personal information to third parties for marketing purposes. Your data stays with pak65.

You're in Control

Access, update or delete your data at any time. Opt out of marketing communications whenever you choose.

Transparent Practices

We clearly explain what data we collect, why we collect it and how it is used. No hidden surprises.

Regulatory Compliance

We comply with data protection principles and maintain records for legal and regulatory requirements.

Always Available

Contact our support team 24/7 if you have questions or concerns about your privacy and data.

Join pak65 with Confidence

Your privacy is protected at every step. Register your account today and enjoy sports betting, casino games and more on a platform you can trust.

18+ only. Read full Privacy Policy and Responsible Gaming guidelines.